FAQ
QWhat do I have to do after I have got my SIM2Fly SIM card ?
A
Check how to prepare before traveling Click Here
QShould I activate my SIM2FLY while I’m traveling abroad or should I activate it before traveling ?
A
You can do it either while traveling or in Thailand, as long as the country that you are in supports the SIM2FLY service. The usage starting date will start counting once the SIM2FLY is active within the country listed in the package purchased.
Once the SIM card is activated, it must be used in the designated countries within 60 days (countries that are listed in your purchased package). If you do not use the service in the listed countries within 60 days, the roaming package will be disabled and you will have to re-purchase the package.
QCan't use Internet while traveling abroad. What should I do ?
A
Basic troubleshooting if you can’t use the internet.
1
Check if your phone has activated the following services:
- Mobile Data
- Data Roaming
- Automatic Network Selection
2
Other settings
Go to Setting
> General
> Profile & Device Management and delete all unusual settings.
Android
Go to Setting
> More networks
> Mobile networks
> Access Point Names and use “internet” as APN.
3
For devices that support 2 SIM cards, switch the SIM card to slot 1.
QHow do you calculate the activation and expiration of the SIM2Fly Data Roaming package ?
A
SIM2FLY will begin counting the Data Roaming package validity right after the first connection either in Thailand or abroad.
It will expire
on the date stated on the confirmation SMS that you will receive after the SIM is activated.
For example: the 8-day package that has its SIM activated in Japan on October 15th at 13.30 will end on October 23rd at 13.30.
QWhat if I have to travel to different countries and my SIM2Fly is still valid and there is roaming data allowance left? Can I use it ?
A
If you wishes to use the SIM2Fly in your package country group, you can do so without having to switch SIM cards or start a new setting.
For example, if you have a SIM2Fly “Asia & Australia” 10 days package with 6GB data roaming, you can use the SIM card in all these 32 countries in the package during the 10 days after activation.
However, if you need to travel outside your package group such as to Europe or the USA, you can buy a top-up package by selecting the Data Roaming package and then check the countries available at the SIM2Fly website under “Additional package for customers with SIM2Fly” Ontop SIM2Fly
QWhat would happen if I used up the internet quota on the SIM2Fly but the validity had not expired? Can I still use the internet ?
A
For the main packages “Asia & Australia (399 Baht)” and “Global (899 Baht)”, which come with SIM2Fly, when data allowance is used up, usage continues at 128 Kbps until the package expires. For “Global (2,799 Baht)”
SIM2Fly, when data allowance is used up, the allowance shall instantly terminate. To increase the data speed, continue using data, or extend your data roaming duration, simply get an on-top package while traveling abroad. To choose your on-top data roaming package and check compatible countries, please go to SIM2Fly website, and คลิก "On-top packages."
QCan I have more information about the free 500MB data allowance for 10-day local use ?
A
The offer is exclusively for users of SIM2Fly Asia & Australia (399 Baht) and global (899Baht) packages. Users shall enjoy free access to 500MB data in Thailand before or after their trip, and this shall be valid for 10 days after the SIM activation.
QCan I have a refund in case I have purchased an on-top roaming package, but haven’t used it ?
A
After the package expires, it takes 3 days for the system to inspect whether or not it has been used. In case it is found that the package has not been used, a refund shall be given to the SIM2Fly number within 15 days after the day the package expires.
QHow do I top-up while I’m traveling abroad ?
A
There are 3 channels that you can top up while traveling abroad.
- Via Top up Rabbit LINE Pay on LINE application and myAIS application More detail
- Via Top up with a credit/debit card More detail
- Via Top up with 1-2-Call Cash card. Simply dial
QHow do I make calls and send SMSs while traveling abroad ?
A
When you need to make call or send a message, simply use (+) 66(Thailand country code)(the area code)(the destination number). For example, if you want to call a Thailand number such as 081789xxxx, just dial +6681789xxxx (omit the 0 prefix)
You can receive calls and SMSs as normal.
QCan I forward all my calls from my number to my SIM2FLY number ?
A
You can use the Call Forwarding service to forward all your calls to SIM2Fly number. Just use your current number to use the call forwarding service. You can do this before traveling or while you are already abroad. Just follow this procedure:
Enable Call Forwarding
dial **21* (SIM2Fly Number)#
Free
Terminate the Call Forwarding service dial ## 21#
Free
Service rate:
Your current number Charged at local call out rate in Thailand.
Your SIM2FLY number Use the international call receiving rate as stated in the SIM2FLY rate.
QCan I use the SIM2Fly data roaming service in Thailand ?
A
The data roaming service is not available in Thailand so it is recommended that you use all your quota before returning to Thailand.
QCan I contact the AIS CALL CENTER while I’m traveling abroad ? What is the call rate ?
A
You can contact the AIS CALL CENTER for free while traveling by dialing +6622719000. +6622719000 (Free)
QWhen I come back from my trip, can I keep my SIM2Fly for the next trip? How do I do that ?
A
You can keep your SIM2Fly for the next trip by topping up your SIM card to keep your number valid. Any amount of top-up will extend the validation for another 30 days. And you can use those top-up credits for your next trip as well.
While you are in Thailand, you can use the SIM card just like the 1-2-Call! SIM card. You can check and buy packages by dialing *777# Free
When you travel, simply buy the SIM2Fly data package. You can call and send SMS as normal.
Check your balance and validity by dialing *121# Free
121
+662-078-9000
Press 0 and hold
